If you have an issue with one of our plugins or would like to request a new feature please use the form below. Before submitting a support request …
- Have you downloaded and installed the plugin? Downloads and video to help can be found here!
- Have you really downloaded and installed the plugin? Downloads and video to help can be found here!
- We bet you haven’t watched the video! Please watch the video!
- Have you turned off all other plugins to make sure the issue is being caused by one of our plugins?
- Do you have the latest version(s) of our plugin(s) installed?
- Have you checked that your Custom CSS is not causing the issue?
- Does your issue remain even when the latest, original version of your parent theme is active and not a child or modified theme?
- Invoicing – We are not VAT registered so there is no VAT invoice to send you and you can use your PayPal / Stripe receipt and / or purchase confirmation email for your accounts.
Help us to support you!
Whilst you wait for us to support you … why don’t you take a moment to support us? Doing so will almost certainly speed up our response time 🙂
Need help with your purchase?
Watch this video before contacting us!
Always remember to run a full backup of your website’s database and filesystem before installing anything!