Support

If you have an issue with one of our plugins or would like to request a new feature please use the form below. Before submitting a support request …

  • Have you turned off all other plugins to make sure the issue is being caused by one of our plugins?
  • Do you have the latest version(s) of our plugin(s) installed?
  • Have you checked that your Custom CSS is not causing the issue?
  • Does your issue remain even when the latest, original version of your parent theme is active and not a child or modified theme?
  • Invoicing – We are not VAT registered so there is no VAT invoice to send you and you can use your PayPal receipt and / or purchase confirmation email for your accounts.

    Please Note: This form can take 30 seconds to send so please be patient and wait for your support request to be acknowledged!

    Help us to support you!

    Whilst you wait for us to support you … why don’t you take a moment to support us? Doing so will almost certainly speed up our response time 🙂

    How to install a plugin .zip file?

    Always remember to run a full backup of your website’s database and filesystem before installing anything!